Refund policy
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be:
- In the same condition as when you received it
- Unused and unworn
- With original tags, if applicable
- In its original packaging
- Accompanied by proof of purchase or order information
How to Start a Return
To request a return, please contact us at:
Please do not send an item back before receiving return instructions from our customer service team.
If your return request is approved, we will provide you with instructions on where and how to return your item.
Customers are responsible for return shipping costs unless the item was received defective, damaged, or incorrect.
Original shipping or delivery charges are generally non-refundable.
Items returned without first contacting us and receiving return authorization may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as you receive it.
If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please include:
- Your order number
- A description of the issue
- Photos or videos showing the problem
We will review the issue and work with you to find an appropriate solution.
Non-Returnable Items
Certain products may not be eligible for return, including:
- Perishable products
- Personalized or customized products
- Products made specifically to your specifications
- Certain personal-care or hygiene products
- Hazardous materials
- Flammable liquids or gases
Sale items and gift cards are also non-refundable unless otherwise required by applicable law.
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
Exchanges
If you would like to exchange an item, the fastest option is generally to return the original item in accordance with this policy.
Once the return has been approved, you may place a new order for the replacement product.
Refunds
Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.
If your refund is approved, the refund will generally be issued to the original payment method used to place the order.
Please note that it may take additional time for your bank, credit card company, or payment provider to process and post the refund to your account.
Questions About Returns
If you have any questions about our return or refund policy, please contact:
Getvelmio Customer Support
Email: support@getvelmio.com
Website: getvelmio.com